FulGaz rider support

This is the old FulGaz support site.

There is now much more detailed and up to date information in our support portal and knowledge base.

<p>This article has been moved to our new support portal.</p>


View the new help pages and videos here

Knowledge Base

  1. Elite Trainers 

    1. Which Elite trainers does FulGaz work with?
    2. My Elite Direto won't change resistance automatically
  2. General device issues 

    1. Does FulGaz work with my Wattbike Atom?
    2. FulGaz can't find my Garmin sensors
    3. My Wahoo TICKR X isn't displaying cadence
    4. The climbs seem too hard
    5. My speed is slower in FulGaz than my Garmin
  3. General FulGaz issues 

    1. Using FulGaz offline
    2. Saving a ride as a favourite ride
    3. No elevation or distance data displayed
    4. How do I unsubscribe?
    5. The difference between Steady, Reactive and Challenge modes
  4. Kickr issues 

    1. My KICKR keeps dropping out all the time
    2. FulGaz can't find my KICKR
    3. My KICKR speed is different to the speed in FulGaz
  5. Kurt Trainers 

    1. The speed in FulGaz is different to my Garmin and my Kurt Trainer
  6. PC Android and Mac 

    1. Is FulGaz available for a Windows PC?
    2. Is FulGaz available for a Windows PC or Android?
    3. Can I use FulGaz on my Mac?
  7. Subscriptions and payments 

    1. Why did my free trial expire?
  8. Tacx Trainers 

    1. My KICKR (or other trainer) speed is different to the speed in FulGaz
    2. Tacx connection issues
    3. My Tacx trainer won't work
    4. Is FulGaz compatible with the Satori Smart
  9. Video and download issues 

    1. Some of the videos don't have sound
    2. My video keeps freezing
    3. The videos keep stopping after 30 seconds
    4. Copying files to a computer if you run out of storage
    5. The videos won't stream, they keep stopping
  10. All articles 

    1. Is FulGaz available for a Windows PC?
    2. Using FulGaz offline
    3. Some of the videos don't have sound
    4. Updating to a new version of FulGaz
    5. The speed in FulGaz is different to my Garmin and my Kurt Trainer
    51 articles 

Feedback and Knowledge Base